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WARRANTY, RETURN & SHIPPING POLICIES WARRANTY, RETURN & SHIPPING POLICIES
SHIPPING INFORMATION:
Item availability: Items that are marked as in stock are in stock and available for purchase. Some items are Special Order and may take additional time to ship. Special order items will have the estimated shipping time stated in the product description. In the rare case that an item sells out unexpectedly, a back order notification will be sent via email within 2 business days.
Shipping Companies: All orders will ship via one of the following shipping companies: Hong Kong Postal, UPS, or USPS. Although UPS rates are shown, we may choose to ship with a different carrier that will deliver within the same timeframe as the selected shipping method, or faster.
RETURN POLICY:
Shipping and handling is non-refundable on product returns under the 7 Days Return Policy. We DO NOT offer return label. All our products fall into one of five return categories, unless otherwise specified. The return policy is listed on the product page for each item.
An RMA # is required for all returns. To obtain an RMA # please log in to your account and submit a return request. If you do not have an account with us, you can contact us through our contact page.
The return policy and warranty policy starts at the date of delivery for all return categories.
| Return Category | Description |
| Airsoft Guns 3 Day Return |
- Item may be returned in new, unopened condition for store credit or refund within 3 days. A 15% restocking fee is applied to all refunds processed. - Opened items found to be defective can be returned for repair, replacement, or store credit within 5 days. All original product packaging must be returned to receive store credit. - We will no cover return shipping on any items. After that, the buyer is responsible for covering return shipping costs. |
| Airsoft & Parts 3 Day Return / 30 Day Warranty |
- May be returned in new, unopened condition for store credit or refund within 3 days. A 15% restocking fee is applied to all refunds processed. - Opened items found to be defective can be returned for repair, replacement, or store credit within 30 days. All original product packaging must be returned to receive store credit. - We will no cover return shipping on any items. After that, the buyer is responsible for covering return shipping costs. |
| Accessories, Tactical & Combat Gear 5 Day Return / 7 Day Warranty |
- Item may be returned in new, unopened condition for store credit or refund within 5 days. A 15% restocking fee is applied to all refunds processed. - Opened items found to be defective can be returned for repair, replacement, or store credit within 7 days. All original product packaging must be returned to receive store credit. - We will no cover return shipping on any items. After that, the buyer is responsible for covering return shipping costs. |
The following will void your warranty and ability to return an item:
- Attempting to disassemble, upgrade, repair, or alter the product in any way. This includes the removal of the federally mandated orange tip.
- Use of low grade BBs. Do not use 0.12g BBs in any airsoft guns other than low end, entry level plastic guns. Using low grade BBs or BBs lighter than 0.20g BBs in any metal gearbox or competition level gun will cause damage to the gun and void all warranties and possibility of return.
- Removal of SB199 Compliant Markings for any airsoft guns on all orders to and from the state of California.
Due to the nature of airsoft products, warranties cover internals only. External damage to airsoft guns is not covered.
Some AEGs come with a starter battery and charger. These are meant for testing purposes only and are not covered by the gun’s warranty. We recommend replacing these items with a high-grade battery and smart charger.
All sales are final on boneyard items. All boneyard items are assumed to be broken or defective in some way. Absolutely no warranty is offered on boneyard items.
Tactical Gear and Clothing can be returned for a refund or store credit as long as the items are returned in brand new, unused condition, with all original tags and packaging. Soiled garments will not be accepted under any circumstance and can be returned to the buyer at the buyer's expense. A 15% restocking fee will be charged on all returns for refund.
Shipping charges are non-refundable. Returned orders which received free shipping will receive a refund or store credit less the original shipping cost that was charged to us by the shipping company.
All exchanges and refunds will be processed within 2 weeks from the moment we receive all the item(s) back.
Orders that are refused or un-deliverable as addressed will be charged shipping both ways, as well as any additional fees charged by the delivery company. NO EXCEPTIONS.
All gift certificate purchases are final, no refunds. Items purchased using gift certificates are available for exchange only.
Shipping Damage:
In the unfortunate case that an order should arrive with shipping damage we require that the damage be reported to us within 5 business days of delivery. We will gladly assist you by filing a claim with the shipping company for the damages caused. All original shipping and product packaging must be kept intact for the shipping company to complete the claims process. We understand that these situations can be frustrating and apologize in advance for any inconvenience caused. We will do our best to make sure that your shipping claim is handled correctly and that a replacement be shipped out as soon as possible.
Lost Packages:
If you believe that your package has been lost by the shipping company please notify us right away. If the tracking information shows that the package has been delivered, we must be notified within 5 business days so that we can notify the shipping company. We will send out a replacement if the shipping company is unable to locate the package and confirms that it has been lost. Packages that have been signed for can not be reported as lost, the signature obtained at the delivery address is proof of delivery.
ORDER CANCELLATION POLICY:
We reserve the right to cancel any order for any reason we choose.
If you need to cancel your order we can do so if it has not already been shipped. In most cases, the order can be canceled before shipping. However, it is possible that the order is shipped before we get your message. In that case a return request must be submitted. Upon request we can try to have the delivery company re-route the package back to our warehouse, but this will incur additional fees.
All canceled orders will be immediately refunded once the cancellation has been confirmed.
All In-Store Pickup/Local Pickup orders that have been marked as Ready for Pickup and not picked up by the customer for 30 or more days will be cancelled and a restocking fee applied. Crown Airsoft employees will attempt to contact the customer as a courtesy reminder using the customer's provided telephone number two weeks after the order has been prepared and the initial email notification has been sent. A final 1 month reminder will be performed via telephone and at that time if the customer does not make arrangements to pick up or have the order shipped to them the order will be cancelled and a restocking fee applied.
INTERNATIONAL SHIPPING POLICY:
We do ship overseas, but not to every country. To see a list of countries that we currently ship to, click on view cart and then select your location in the shipping calculator. Due to the additional paperwork required, orders that ship outside the HONG KONG can take up to 7 days to process. Our shipping rates do not include VAT tax and other import fees that may be charged by the destination country's customs. We do not cover these fees and it is the customer's responsibility to pay them if they are required. Shipping fees are non-refundable, there are absolutely no exceptions. If a shipment is not deliverable and returned to us, the return shipping fee charged to us by the shipping company will be deducted from the amount we are able to refund. It is the customer's responsibility to research any local restrictions concerning the products being purchased. We will provide proof of shipping in the form of a tracking number. The buyer assumes all responsibility for the shipment once it has left our warehouse. We will not be held responsible for shipments seized by any country's customs. Shipping restrictions and requirements can be found here: international shipping information.
PAYMENT:
We accept Paypal and Stripe. Payment options are selected at checkout. If you check out with PayPal the payment will be sent to "CROWN AIRSOFT LIMITED".
Credit cards are charged at the time of checkout. The charge on your credit card statement will appear as CROWNAIRSOFT. This policy is subject to change at any time and at the sole discretion of CrownAirsoft.com.
CHARGEBACK POLICY:
All fraudulent chargebacks are investigated and will be prosecuted to the fullest extent of the law.
SHIPPING INFORMATION:
Item availability: Items that are marked as in stock are in stock and available for purchase. Some items are Special Order and may take additional time to ship. Special order items will have the estimated shipping time stated in the product description. In the rare case that an item sells out unexpectedly, a back order notification will be sent via email within 2 business days.
Shipping Companies: All orders will ship via one of the following shipping companies: Hong Kong Postal, UPS, or USPS. Although UPS rates are shown, we may choose to ship with a different carrier that will deliver within the same timeframe as the selected shipping method, or faster.
RETURN POLICY:
Shipping and handling is non-refundable on product returns under the 7 Days Return Policy. We DO NOT offer return label. All our products fall into one of five return categories, unless otherwise specified. The return policy is listed on the product page for each item.
An RMA # is required for all returns. To obtain an RMA # please log in to your account and submit a return request. If you do not have an account with us, you can contact us through our contact page.
The return policy and warranty policy starts at the date of delivery for all return categories.
| Return Category | Description |
| Airsoft Guns 3 Day Return |
- Item may be returned in new, unopened condition for store credit or refund within 3 days. A 15% restocking fee is applied to all refunds processed. - Opened items found to be defective can be returned for repair, replacement, or store credit within 5 days. All original product packaging must be returned to receive store credit. - We will no cover return shipping on any items. After that, the buyer is responsible for covering return shipping costs. |
| Airsoft & Parts 3 Day Return / 30 Day Warranty |
- May be returned in new, unopened condition for store credit or refund within 3 days. A 15% restocking fee is applied to all refunds processed. - Opened items found to be defective can be returned for repair, replacement, or store credit within 30 days. All original product packaging must be returned to receive store credit. - We will no cover return shipping on any items. After that, the buyer is responsible for covering return shipping costs. |
| Accessories, Tactical & Combat Gear 5 Day Return / 7 Day Warranty |
- Item may be returned in new, unopened condition for store credit or refund within 5 days. A 15% restocking fee is applied to all refunds processed. - Opened items found to be defective can be returned for repair, replacement, or store credit within 7 days. All original product packaging must be returned to receive store credit. - We will no cover return shipping on any items. After that, the buyer is responsible for covering return shipping costs. |
The following will void your warranty and ability to return an item:
- Attempting to disassemble, upgrade, repair, or alter the product in any way. This includes the removal of the federally mandated orange tip.
- Use of low grade BBs. Do not use 0.12g BBs in any airsoft guns other than low end, entry level plastic guns. Using low grade BBs or BBs lighter than 0.20g BBs in any metal gearbox or competition level gun will cause damage to the gun and void all warranties and possibility of return.
- Removal of SB199 Compliant Markings for any airsoft guns on all orders to and from the state of California.
Due to the nature of airsoft products, warranties cover internals only. External damage to airsoft guns is not covered.
Some AEGs come with a starter battery and charger. These are meant for testing purposes only and are not covered by the gun’s warranty. We recommend replacing these items with a high-grade battery and smart charger.
All sales are final on boneyard items. All boneyard items are assumed to be broken or defective in some way. Absolutely no warranty is offered on boneyard items.
Tactical Gear and Clothing can be returned for a refund or store credit as long as the items are returned in brand new, unused condition, with all original tags and packaging. Soiled garments will not be accepted under any circumstance and can be returned to the buyer at the buyer's expense. A 15% restocking fee will be charged on all returns for refund.
Shipping charges are non-refundable. Returned orders which received free shipping will receive a refund or store credit less the original shipping cost that was charged to us by the shipping company.
All exchanges and refunds will be processed within 2 weeks from the moment we receive all the item(s) back.
Orders that are refused or un-deliverable as addressed will be charged shipping both ways, as well as any additional fees charged by the delivery company. NO EXCEPTIONS.
All gift certificate purchases are final, no refunds. Items purchased using gift certificates are available for exchange only.
Shipping Damage:
In the unfortunate case that an order should arrive with shipping damage we require that the damage be reported to us within 5 business days of delivery. We will gladly assist you by filing a claim with the shipping company for the damages caused. All original shipping and product packaging must be kept intact for the shipping company to complete the claims process. We understand that these situations can be frustrating and apologize in advance for any inconvenience caused. We will do our best to make sure that your shipping claim is handled correctly and that a replacement be shipped out as soon as possible.
Lost Packages:
If you believe that your package has been lost by the shipping company please notify us right away. If the tracking information shows that the package has been delivered, we must be notified within 5 business days so that we can notify the shipping company. We will send out a replacement if the shipping company is unable to locate the package and confirms that it has been lost. Packages that have been signed for can not be reported as lost, the signature obtained at the delivery address is proof of delivery.
ORDER CANCELLATION POLICY:
We reserve the right to cancel any order for any reason we choose.
If you need to cancel your order we can do so if it has not already been shipped. In most cases, the order can be canceled before shipping. However, it is possible that the order is shipped before we get your message. In that case a return request must be submitted. Upon request we can try to have the delivery company re-route the package back to our warehouse, but this will incur additional fees.
All canceled orders will be immediately refunded once the cancellation has been confirmed.
All In-Store Pickup/Local Pickup orders that have been marked as Ready for Pickup and not picked up by the customer for 30 or more days will be cancelled and a restocking fee applied. Crown Airsoft employees will attempt to contact the customer as a courtesy reminder using the customer's provided telephone number two weeks after the order has been prepared and the initial email notification has been sent. A final 1 month reminder will be performed via telephone and at that time if the customer does not make arrangements to pick up or have the order shipped to them the order will be cancelled and a restocking fee applied.
INTERNATIONAL SHIPPING POLICY:
We do ship overseas, but not to every country. To see a list of countries that we currently ship to, click on view cart and then select your location in the shipping calculator. Due to the additional paperwork required, orders that ship outside the HONG KONG can take up to 7 days to process. Our shipping rates do not include VAT tax and other import fees that may be charged by the destination country's customs. We do not cover these fees and it is the customer's responsibility to pay them if they are required. Shipping fees are non-refundable, there are absolutely no exceptions. If a shipment is not deliverable and returned to us, the return shipping fee charged to us by the shipping company will be deducted from the amount we are able to refund. It is the customer's responsibility to research any local restrictions concerning the products being purchased. We will provide proof of shipping in the form of a tracking number. The buyer assumes all responsibility for the shipment once it has left our warehouse. We will not be held responsible for shipments seized by any country's customs. Shipping restrictions and requirements can be found here: international shipping information.
PAYMENT:
We accept Paypal and Stripe. Payment options are selected at checkout. If you check out with PayPal the payment will be sent to "CROWN AIRSOFT LIMITED".
Credit cards are charged at the time of checkout. The charge on your credit card statement will appear as CROWNAIRSOFT. This policy is subject to change at any time and at the sole discretion of CrownAirsoft.com.
CHARGEBACK POLICY:
All fraudulent chargebacks are investigated and will be prosecuted to the fullest extent of the law.
